1.1. PochtaGO.com values and protects the privacy of its Customers (individuals using services provided by PochtaGO.com). This Privacy Policy explains what information is collected, why it is collected, and how it is managed and stored. It also outlines the principles of processing personal data collected by PochtaGO.com or provided directly by Customers.

1.2. All Customer personal data is processed in accordance with the applicable laws of relevant countries and the European Union’s data protection regulations. PochtaGO.com safeguards Customer data from loss, misuse, unauthorized access, disclosure, or alteration by applying appropriate technical and organizational measures.

1.3. Customers are deemed informed about personal data processing rules when completing order forms for goods from the US and/or when agreeing to receive newsletters from PochtaGO.com.

1.4. PochtaGO.com may collect and manage information submitted by Customers when ordering goods through the website https://www.PochtaGO.com. This includes information provided while placing orders, subscribing to newsletters, sending inquiries, or communicating via email. Order-related details are also collected for processing purposes.

1.5. PochtaGO.com collects data such as name, surname, address, email, phone number, IP address, order history, and website usage. Customers acknowledge and agree that PochtaGO.com may share this information with service providers when necessary to fulfill and deliver orders.

1.6. PochtaGO.com may collect and use non-personally identifiable data for statistical purposes (e.g., information about purchased goods). Such data is processed in a way that prevents identifying individual Customers.

1.7. PochtaGO.com processes Customer data when necessary to provide requested services (e.g., delivery to the Customer’s address) or to fulfill legal obligations (e.g., invoicing, compliance with US laws). Although PochtaGO.com is based in the US, the servers where Customer data is stored are located within a Member State of the European Union.

1.8. Main purposes of processing personal data include: order handling and administration; delivery to the Customer’s specified address; issuing invoices and other financial documents; resolving service-related issues; sending newsletters; fulfilling contractual obligations; providing accurate responses to inquiries; statistical analysis and research aimed at improving services and their quality.

1.9. PochtaGO.com does not transfer personal data to third parties without the Customer’s prior consent, except to delivery service providers when required to fulfill an order.

1.10. Personal data may be disclosed to law enforcement, judicial, or investigative authorities when required by law, without the Customer’s separate consent.

1.11. Customers have the following rights regarding their personal data:

• The right to access their processed personal data;

• The right to request correction of inaccurate personal data without undue delay;

• The right to request transfer of their data (data portability) to themselves or another controller, where technically feasible;

• The right to request deletion of personal data where a legal basis exists (e.g., data no longer needed for processing or processed unlawfully);

• The right to request restriction of processing where legally justified;

• The right to lodge a complaint with the relevant data protection authority regarding unlawful processing;

• The right to contact PochtaGO.com via info@PochtaGO.com regarding personal data or to unsubscribe from newsletters (by email or by clicking the link provided in each newsletter).

1.12. PochtaGO.com works with third-party service providers (e.g., shipping companies). To ensure proper service, access to certain Customer data may be granted. In such cases, PochtaGO.com ensures that these third parties comply with confidentiality and data protection requirements.

1.13. Customer data collected for order fulfillment is retained until the ordered goods are delivered, unless longer retention is required by law. Customer email addresses used for newsletters are kept indefinitely unless the Customer unsubscribes.

2. Use of Cookies on PochtaGO.com

2.1. PochtaGO.com uses cookies, which are small text files stored on a visitor’s computer or mobile device when browsing the website. On subsequent visits, cookies help recognize the device and improve the user experience.

2.2. This section explains how cookies are used on PochtaGO.com. This policy may be updated without prior notice. Please check this policy regularly for changes. By continuing to use PochtaGO.com, you agree to the use of cookies as described. If you do not wish to accept cookies, you may disable them in your browser settings or stop using the site.

2.3. Most browsers accept cookies by default. You may disable cookies through your browser settings. You can also configure your browser to accept only certain cookies or to notify you before storing cookies. Guidance can be found in your browser’s “Help” section. Disabling cookies may limit some features of the PochtaGO.com website.

2.4. Cookies are used to gather statistics on site usage (such as visits, user behavior, and troubleshooting).

2.5. PochtaGO.com also uses third-party cookies, such as Facebook. These cookies are subject to Facebook’s privacy policy, not that of PochtaGO.com.